Last Updated: 21st May 2026
At Joyvia (accessible from joyvia.co.uk), we prioritize the privacy of our visitors. This Privacy Policy document outlines the types of personal data we collect, how we use it, and your legal rights under UK data protection laws.
1. Information We Collect
We collect personal information necessary to process your orders and enhance your shopping experience:
- Identity Data: Name, surname, and date of birth (where applicable).
- Contact Data: Billing address, delivery address, email address, and phone number.
- Financial Data: Payment card details (processed securely via encrypted third-party payment gateways like Shopify Payments, Stripe, or PayPal).
- Technical Data: IP address, browser type, time zone setting, and device information used to access our website.
2. How We Use Your Data
We use your personal data transparently and only for the following lawful reasons:
- Fulfilling Orders: To process payments, arrange UK shipping, and handle returns or refunds.
- Customer Support: To respond to your inquiries and troubleshoot issues with tech or home gadgets.
- Marketing Communications: To send you updates on new arrivals, shoes, and clothing accessories (only if you explicitly opt-in).
- Fraud Prevention: To screen orders for potential risk or fraudulent activity.
3. Sharing Your Data with Third Parties
We do not sell your personal data. We only share your information with essential service providers to run our store:
- E-commerce Platform: WooCommerce (which hosts our store infrastructure).
- Delivery Couriers: Royal Mail, Evri, or other UK fulfillment partners to ship your gadgets and accessories.
- Payment Processors: Secure gateways to safely capture your transaction details.
4. Cookies and Tracking Technologies
Joyvia uses cookies to improve website functionality, remember your shopping cart items, and analyze site traffic. You can choose to disable cookies through your individual browser settings; however, doing so may affect your ability to use certain features on our site.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (such as UK tax laws requiring order records to be kept for 6 years).
6. Your UK GDPR Legal Rights
As a UK resident, you have the following rights under data protection legislation:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can ask us to correct inaccurate or incomplete data.
- The right to erasure: You can request that we delete your personal data under certain conditions.
- The right to restrict or object to processing: You can object to direct marketing or restrict how we use your data.
7. Contact Us
To exercise any of your rights, or if you have questions about this Privacy Policy, please contact our Data Protection Officer:
- Email: info@joyvia.co.uk
- Website: [Contact Page Link]